Refund & Cancellation Policy

You can cancel your order free of charge any time before it has shipped. Contact us via our Contact page or Instagram DM (@ridge_weartheroute) with your order ID, and we'll cancel it and process a full refund. Once an order has shipped, it can no longer be cancelled — see Returns below instead.

Unworn items in their original condition can be returned or exchanged within 7 days of delivery. To start a return, DM us on Instagram at @ridge_weartheroute or reach out via our Contact page with your order ID and reason for return.

Items must be unworn, unwashed, and in their original packaging. Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days. Shipping fees are non-refundable except when the return is due to our error (damaged or incorrect item).

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos of the item and packaging. We'll cover return shipping and send a replacement or full refund at no extra cost to you.

Reach us via our Contact page or Instagram @ridge_weartheroute.